For large items, the freight carrier will call you to set up an appointment. You will need to be present and responsible to receive your order. Upon delivery, any boxes left outside without your inspection, will not be considered if damage is present. Steps you need to take:
. Inspect your order for freight damage. If any, take pictures immediately.
. Note damage and sign the carrier receipt. You will keep a copy.
. If this is neglected, a replacement, refund or claim cannot be processed by either manufacturer or retailer.
. Keep packaging materials if damage occurred.
Disclaimer: Molecule is not responsible for shipments once processed. Any damages will be notified immediately to manufacturer after we receive your information which includes photographs and note of damage. If damaged pieces are not notified within 3 business days, you run the risk of not receiving a replacement. When all needed materials are received a claim will be processed.
TERMS: All sales are final. Ordered goods can be replaced if received damaged and if store is notified upon delivery, with pictures of damage, and packaging. If the store is not notified within 3 days, a replacement cannot be processed. This policy does not apply to minor variations natural to handcrafted products. Special orders involving custom fabric choices, metal finishes, or wood options are not accepted for returns. General special orders from any of Molecule’s brands are not returnable. Any returns will incur a 25% restocking fee and shipping charges. Refunds are generally not provided, although on special occasions, a returned good can be processed as a credit.
OUTSTANDING CUSTOMER SERVICE
Molecule Design Online strives to offer great customer service. We offer the same personalized services that we do at our brick & mortar location and make sure you receive your order in perfect shape.
At Molecule-Design-Online.com, we truly offer the most stunning, trendy, highest-quality products in the world. We are proud to work with award-winning manufacturer brands, artists and designers. We love to keep curious in order to share some fresh ideas about art & design with you.
We will do whatever it takes with outstanding customer service support to assist you, our highly valued customer, with absolute zero risks. We communicate with you every step of the way, until you receive your items, minimizing the headaches typically encountered in the industry with lost packages, delayed fabrication schedules, or damage in tranpsort. We check for inventory availability on the spot, to communicate with you about scheduling flows and delivery.
By working directly with the manufacturers, we can inform you when the company has discontinued any products, changed pricing, or introduced new ones. This happens on an annual basis when the manufacturer reviews production. You will be informed of the available options, colors, sizes, fabrics and materials. Rely on us for your product orders, we’ll simplify the process for you. Our goal is to do our best.
Don’t hesitate to contact us. We’ll be glad to help you with any product needs or ordering process.
We make sure that every customer is 110% satisfied in every aspect with 24/7/365 fast support!
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