For large items, the freight carrier will call you to set up an appointment. You will need to be present and responsible to receive your order. Upon delivery, any boxes left outside without your inspection, will not be considered if damage is present. Steps you need to take:
. Inspect your order for freight damage. If any, take pictures immediately.
. Note damage and sign the carrier receipt. You will keep a copy.
. If this is neglected, a replacement, refund or claim cannot be processed by either manufacturer or retailer.
. Keep packaging materials if damage occurred.
Disclaimer: Molecule is not responsible for shipments once processed. Any damages will be notified immediately to manufacturer after we receive your information which includes photographs and note of damage. If damaged pieces are not notified within 3 business days, you run the risk of not receiving a replacement. When all needed materials are received a claim will be processed.
TERMS: All sales are final. Ordered goods can be replaced if received damaged and if store is notified upon delivery, with pictures of damage, and packaging. If the store is not notified within 3 days, a replacement cannot be processed. This policy does not apply to minor variations natural to handcrafted products. Special orders involving custom fabric choices, metal finishes, or wood options are not accepted for returns. General special orders from any of Molecule’s brands are not returnable. Any returns will incur a 25% restocking fee and shipping charges. Refunds are generally not provided, although on special occasions, a returned good can be processed as a credit.
OUTSTANDING CUSTOMER SERVICE
Molecule Design Online strives to offer great customer service. We offer the same personalized services that we do at our brick & mortar location and make sure you receive your order in perfect shape.
At Molecule-Design-Online.com, we truly offer the most stunning, trendy highest-quality products in the world.
We will do WHATEVER it takes with outstanding customer service support to assist everyone as we highly value our customer satisfaction with absolute ZERO risks.
We make sure that every customer is 110% satisfied in every aspect with 24/7/365 FAST SUPPORT!
We use encrypted SSL security to ensure that your credit card information is 100% protected. You can also now use the Lay-Buy option. Lay-Buy makes it easy for you to buy the products and services that you need by paying for them via a down payment and up to two monthly installments. Available at checkout.